How to get quick support in times of need
There will be moments when you feel overwhelmed or stuck and that's actually a good sign. It means you're learning and growing. But when frustration starts to feel too heavy, it's easy to lose momentum. Don't let that happen. You're not alone. Let me and other learners support you. Here's how:
If you're subscribed to the Personal Support Membership, please skip the link below.
Instead, open your "Personal Support Membership" course under My Courses.
There, you'll find:
- Access to our exclusive Personal Support Channel
- Announcements and Invitations to exclusive live Q&A sessions
- Direct contact with me
If you're a Scholarship Member, you'll receive an email about a week after your admission to the program with special community access instructions.
Please do not sign up to the regular community. You'll get access to a special progress reporting channel and dedicated support.
Watch your inbox for the email with your exclusive access details.
For all other learners:
- Go to community.smartergerman.com
- Log in using your Teachable account
- Explore the left sidebar — start with Onboarding, Resources, and Motivation
- Post in the INBOX or Motivation channels to connect with others
I moderate the community to keep it safe and supportive, but I don't personally answer German-learning questions there unless you're a Personal Support Member.
For legal reasons — yes, really — online courses and personal support must remain separate. The community is therefore peer-to-peer: learners helping learners.
First, check Course Updates and Teachable Status Page to see if there's a known issue. If the problem persists, go directly to community.smartergerman.com — you can still access the Community and send me a direct message (DM) there.
Send me a private direct message inside the Community (not a public post). I'll help you sort it out privately and quickly.
If you cannot access Teachable OR the Community and the teachable status doesn't show any downtime on their end, use the contact form on smartergerman.com. This is your backup option when nothing else works.
Please don't send emails for anything that can be handled inside the Community — it keeps everything organized and helps me keep your learning affordable.
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